STAR Medicaid Pharmacy & Drugs

FirstCare STAR members can access prescriptions through any pharmacy that is contracted with Navitus Health Solutions. Navitus administers prescription benefits for FirstCare STAR Members. For pharmacy questions, contact Customer Service at 1-877-639-2447.

You can view your pharmacy directory using the links below:

Formulary

FirstCare uses the state mandated STAR formulary. The formulary is available on the Texas Medicaid Drug Vendor Drug Program website.

The Texas STAR Formulary is available in paper form without charge. To request a copy, please call FirstCare STAR Customer Service at 1-800-431-7798.

Prior Authorizations

To obtain a prior authorization, providers should call Navitus at 1-877-908-6023. For a listing of clinical edits implemented by FirstCare please click here, and for access to FirstCare's prior authorization forms please click here.
  • Download the State of Texas Standard Prior Authorization Form.
  • If your doctor cannot be reached to approve a prescription, you can get a three-day emergency supply of your medication. Call FirstCare at 1-806-784-4300 for help with your medications and refills.

Member Forms

Prescription Mail Order Form
Prescription Mail Order Form (Spanish)

Member Notices

Member Portal

Log In/Register

Authorization Information

Access authorization information

Find a Provider

Click below for the STAR provider directories:

STAR (Lubbock)
STAR (MRSA West)

Access a Doctor, 24/7/365

FirstCare Virtual Care—powered by MDLIVE lets you connect with a doctor from wherever you are.

Learn more

Need Help?
Contact Us!

Call FirstCare STAR Customer Service at 1-800-431-7798.

We're open 8 a.m. to 5 p.m. weekdays, excluding state approved holidays. If you call after hours, please leave us a message. We return all calls the next business day.

Our Customer Service Representatives speak both English and Spanish. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille or in any other language format, if needed. For help, call FirstCare STAR Customer Service at 1-800-431-7798.

Members with hearing loss can call the Relay Texas number 711. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.

Resources

STAR Medicaid Service Area STAR Member News

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? FirstCare members can talk to a nurse by calling 1-855-828-1013. Get answers 24 hours a day, 7 days a week! Information is available in English and Spanish. Interpreter services available upon request. TTY users can call 711 or 1-800-955-8771. Voice communication is available at 1-800-955-8770.

Utilization Management

Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals.

Learn more

Grow Well™ App

Your one place to find trusted health information and connect to FirstCare resources for you and your family through every age and stage. Text “App” to 844.903.GROW (4769) or learn more here.

Helpful Links and Phone Numbers

Texas MedicaidInformation and Referral:
2-1-1 or 1-877-541-7905
Enrollment Helpline: 1-800-964-2777
TTY: 1-800-735-2989
Texas Health Steps (THSteps)Health care for children, birth through age 20, who have Medicaid
1-877-847-8377 (1-877-THSTEPS)
MCNA Dental (Medicaid)Medicaid & CHIP dental plan for Texas
1-855-691-6262
TTY: 1-800-955-8771
DentaQuest (Medicaid)Medicaid & CHIP dental plan for Texas
1-800-516-0165
TTY: 1-800-855-2880
United DentalMedicaid & CHIP dental plan for Texas
1-877-901-7321
TTY: 711
Liberty Dental (Medicaid)Dental services for Medicaid STAR pregnant women age 21 and over
1-877-550-4374
Navitus Health SolutionsFirstCare’s Pharmacy Benefit Manager
1-877-908-6023
TTY: 711
OCCC Financial Literacy Information1-800-538-1579

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